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Return/ Exchange Request

Prior submitting a request for a refund or exchange, kindly check the list of items not eligible for refunds or exchanges:

Return/Exchange Request Form

List of items not eligible for return/ exchange:

  • Bath and Spa: Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

  • Baby Care: Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

  • Food and Nutrition: Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables, artificial Sweetener, Milk and other Edible Products

  • Fashion Products: Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings, Swimsuits, Tights, underwear, Pantyhose, Bra, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests, masks, stick-on bras and other undergarment items due to hygiene consideration

  • Footwear Products: Clogs, Flip-flops, Socks, Sliders, Slippers.

  • Toilet Care Products: Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Wipes/ Tissues, Toilet Tissue Aid, Toilet Rolls, Women Intimate Care products, Bra Accessories, and other items due to hygiene consideration

  • Personal Care Products: Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Men's Grooming Accessory, Bindi, Body Art, Makeup Accessory, Body & Skin Accessory, bath and spa accessory, Razors and Blades

  • Sexual Wellness Products: Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

  • Products on Sale

  • Gift Cards/ Gift Coupons

  • Print-on-demand items

  • Deliberately damaged items

  • Items exceeding the 7-day period from the date of delivery

  • Items of delayed delivery due to misinformation provided, regarding the recipient's phone number or shipping address

List of items not eligible for return/ exchange
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