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RETURN & EXCHANGE POLICY

Important Notice Regarding Returns, Exchanges, and Refunds:

For all inquiries or requests concerning returns, exchanges, or refunds, please contact us through:

 

Our dedicated team promptly reads and responds to every email and form submission, ensuring a swift resolution to your concerns.

Please note: Contacting customer care numbers found online or listed on our website (other than the above channels) may not guarantee the best assistance.

You can return or exchange your item within 7 days of receiving it, as long as it meets our eligibility criteria.

If you got the wrong or damaged product, please contact us within 2 days of delivery and provide clear, unedited images or videos of the unboxing process as proof.

Your item should be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You also need to show the receipt or proof of purchase.

To request a return or exchange, please fill out the Return/Exchange Request Form within 7 business days of getting the product delivery. Include your order number, product name and reason for return, and attach photos and videos of the items you want to return showing the fault or damage.

We will review your request and let you know if it is approved. Once approved, we will arrange the pickup of the items. Please do not send back any items without filling out the request form first, as we will not accept them.

We will check the quality of all returned products. Once approved, we will send you a confirmation email.

For Shoes and Sneakers, we only offer refunds or exchanges if the product has a manufacturing defect or was damaged during transit.

If you have any questions about returns or exchanges, please email us at care@entimessi.com.

Damages and Other issues

If your item is defective, damaged or incorrect, please contact us immediately, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Some items are not eligible for returns or exchanges. These include:

  • Bath and Spa: Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

  • Baby Care: Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

  • Food and Nutrition: Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables, artificial Sweetener, Milk and other Edible Products

  • Fashion Products: Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings, Swimsuits, Tights, underwear, Pantyhose, Bra, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests, masks, stick-on bras and other undergarment items due to hygiene consideration

  • Footwear Products: Socks, Sliders, Clogs, Slippers, Flip-flops.

  • Toilet Care Products: Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Wipes/ Tissues, Toilet Tissue Aid, Toilet Rolls, Women Intimate Care products, Bra Accessories, and other items due to hygiene consideration

  • Personal Care Products: Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Men's Grooming Accessory, Bindi, Body Art, Makeup Accessory, Body & Skin Accessory, bath and spa accessory, Razors and Blades

  • Sexual Wellness Products: Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

  • Products on Sale

  • Gift Cards/ Gift Coupons

  • Print-on-demand items

  • Deliberately damaged items

  • Items exceeding the 7-day period from the date of delivery

  • Items of delayed delivery due to misinformation provided, regarding the recipient's phone number or shipping address.

 

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Refunds will be credited to the original payment method used during the purchase. If you choose to return a product received as COD payment mode, the refund will be provided through your preferred mode of payment, based on your selection during the return process.

Force Majeure.

Entimessi takes no responsibility for any product damage or shipping delay caused by the act of God, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Entimessi will notify you about the shipping delay caused, either by one of them or by all of these means: SMS, WhatsApp, Skype, Email, etc.

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